Service Philosophy
Our Total Care 'Port Service' is a service strategy with a vision.
One partner for high quality marine service from a single source. We are your Fire Fighting, Rescue and Safety partner who will provide solutions in case of problems. We clearly understand that long-lasting relationships are built upon mutual trust and proven reliability.
As part of the Dräger organization quality, knowledge and skills are the cornerstones of our customer relationships. During the past decades we have proven to be a solid and reliable partner. Over the years we have developed a clear service strategy based on the needs of our marine and offshore customers. This Total Care FRS service philosophy has the following key points:
- One contact point for all Fire Fighting, Rescue and Safety service
- A service organization and structure dedicated to the marine world
- 24/7 availability 365 days a year
- Located centre of Port of Rotterdam
- Service and support for both Dräger and non-Dräger equipment
- Clear pricing structure for all services
- One invoice for all FRS services
- 90 Days warranty on all services and repairs
- Exchange equipment available during service to secure safety on board
- Certificates will be on board before sailing
- Copies of certifications are sent to the owners
+31 (0) 10 295 2710
+31 (0) 10 295 2709
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